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FAQ's

Hi there!

Have a question? Please check below if it’s been already answered. If not, please send me a quick email at hello@newmomdesigns.com

ORDER QUESTIONS

How do I track my order? 
Depending on what you have ordered, it may take 3-15 days to process your order. Most orders will within 7 days, however sometimes we need to wait for the fabric to arrive, in which case it will take around 2 weeks.

All orders are shipped via U.S. Postal Service. Once we ship the items in your order, you will receive a shipment confirmation email with your USPS tracking number included. You may use that tracking number to monitor delivery status information.  

Can you change my order before it has shipped?
Please contact me as soon as possible to make any changes to your order. I will try to do my best to accommodate you before your order ships.

 

What is your exchange or refund policy?

We stand behind our product 100% and we want you to be completely happy with your purchase.

Please read our exchange and refund policies page.

 

Why some of your ( blankets, sheets, changing pad covers) are more expensive that other ( blankets, sheets, changing pad covers)?

We use variety of fabrics to produce our items. Different fabric mills- different price points. Some fabrics are organic, some imported, some are made in USA, some are designed exclusively by us – these are some reasons why particular fabric can cost more. Unfortunately, more expensive fabric translates into more expensive product. One thing you can be sure of is that we don’t cut corners. Every single item I offer in our store is hand-crafted to the highest quality and I would use each and every one for my own children.

Can you adjust dimensions of ( blanket, sheet, changing pad cover) to accomodate me?
Please contact me and I will do my best to help you.

 

INTERNATIONAL ORDERS

How is shipping calculated?

The price for First-Class Mail International® varies based on weight and destination. Our real time shipping calculator will tell you shipping costs for your international shipment as you proceed through checkout.

How long does a first class international package take to deliver?

Using First Class Mail International, deliveries generally take between 7-21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.

Will USPS provide tracking to my destination?

All international shipments with tracking will be tracked at least until they depart the International Service Center (ISC). However, not all USPS first class international shipments include tracking all the way to the destination.

Why do I have to pay duties and/or taxes to pick up my international order?

When you order merchandise from another country, you may be required to pay duties and/or taxes to bring that item into the country.  It is your country’s sales tax. I cannot declare your item as a gift as this is illegal in the United States.  Please be mindful of duties and/or taxes prior to ordering since these fees are the responsibility of the customer.  

WHOLESALE

Do you wholesale your products?
We are currently working on offering some of our products wholesale; please sign up here to receive an announcement when we do.

CONTACT US

Have a question that isn't answered here?

Please email hello@newmomdesigns.com